Frequently Asked Questions (FAQ)

Immediately upon verification of your payment, your login credentials (M3U playlist link and Xtream Codes) are automatically sent to your provided email address and optionally via WhatsApp. For cryptocurrency payments, this typically takes 5 to 15 minutes; for SEPA bank transfers, as soon as the funds clear.

Please first check your spam or junk folder. If you still haven't received your credentials after 30 minutes, contact support@galaxyiptv.nl or reach out directly to our WhatsApp flight crew with your Order ID.

No, absolutely not. At Galaxy IPTV, all payments are strictly one-time for your chosen period (1, 3, 6, 12, or 24 months). There are no automatic charges, no hidden fees, and no recurring obligations. You choose when to renew.

Galaxy IPTV works across virtually all modern hardware: Samsung Smart TV (Tizen), LG Smart TV (WebOS), Sony/Philips Android TV, Amazon Firestick, Apple TV, Android TV boxes (Nvidia Shield, Formuler, Xiaomi Mi Box), iPhone, iPad, Android smartphones, and Windows/Mac computers.

For Samsung and LG Smart TVs, we recommend IBO ONE or ORA Player Pro for superior stability and fast remote MAC address activation. For Android TV, Apple iOS, and Windows PC, ORA Player Pro and Aura Player offer the most advanced streaming experience.

A standard plan includes 1 simultaneous stream. If you wish to watch in different rooms at the same time, you can easily add extra connections (up to 5 concurrent devices) during checkout.

We accept SEPA / IBAN bank transfers to our European bank account, as well as major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), USDT (TRC20 / BEP20), and Litecoin (LTC).

A TXID (Transaction Hash) is the unique verification code generated on the blockchain when a crypto transaction is sent. Providing this hash on our payment verification form allows our automated system to pair your order and activate it within minutes.

Yes. All transactions and checkout processes are protected by 256-bit SSL encryption. Paying with cryptocurrency allows you to order completely privately without any TV service notation on your bank statement.

For Full HD streams, a steady download speed of 20–25 Mbps is recommended. For crystal-clear 4K UHD streaming, we advise at least 50 Mbps. A hardwired Ethernet cable connection is always recommended over Wi-Fi for maximum stability.

First check your internet connection, then reboot your router and streaming device. If the issue persists, clear your IPTV app's cache or switch the stream format between MPEG-TS and HLS in your app settings. Our WhatsApp support team is always ready to assist.

Adult content (18+) is completely optional. You can choose whether to include or entirely omit adult channels during the checkout process for family safety.